Shipping 

All orders will be sent within 1-5 days except during busy periods when orders will be shipped within 7 days. We are not liable for orders after they have been sent. Please contact us for proof of postage.

Domestic

Royal Mail Tracked - £3.50 - this should take between 2-5 days to arrive once it has been shipped.

International

International Tracked: £12.00 - please allow up to 14 days to arrive.

Australia and New Zealand Tracked: £12.50- please allow up to 14 days to arrive.

If you have any queries please email us at hello@byraejewellery.co.uk

We are not liable for customs or other charges which may be required upon shipping.

Faulty Item

If you have received a faulty item please email us at hello@byraejewellery.co.uk within 14 days of delivery.

Return and Exchange

If you would like to exchange or return an item please email within 14 days of delivery. The item must be returned in full, unworn and in the original packaging.

Please note the following items CANNOT be returned or exchanged:

• Earrings- due to hygiene reasons
• Items sold as part of a set (unless whole set is returned - not including earrings)

If you purchase an item which qualifies for a free item, should you wish to return your order, the free item must also be returned. Should you not return the free item, the cost of the free item will be deducted from your refund. 

As a small business we do not offer free returns or exchanges and recommend the items are sent tracked. We are not liable for returns which go missing. 
Items for return and exchange will be checked for wear when received and then a refund will be issued or exchange organised. 

We reserve the right to refuse refunds or exchanges on items which we deem to have been worn or not in the condition in which they are sold. Our decision on this is final.