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Our most asked questions

What material is the jewellery made from?

All our jewellery is made from the highest quality stainless steel and plated in 18k or 14k gold using a process called Physical Vapour Disposition.

PVD (Physical Vapour Disposition) is a gold plating process which makes the gold 10X stronger than usual plating.

Will the gold plating fade?

Our gold plating process is 10X stronger than usual gold plating making our jewellery resistant to corrosion and rust.

Whilst you can wear all our pieces in the sea, shower and with creams without risk of the jewellery going green or rusting, over time the plating may slightly wear (especially the base of rings which go through so much wear and tear). However this tends to just be a warmer shade of gold and will never go green or rust.

Will the jewellery make my skin green?

The green stain left by some jewellery is usually caused by alloys containing nickel and copper. All our jewellery is made from high quality stainless steel and does not contain these alloys meaning it will not turn your skin green.

Can I wear my jewellery in water?

Our jewellery is safe to be worn in water (the sea or shower) and it is guaranteed to not rust or go green.

Is there a warranty for breakages?

Lifetime Guarantee

For items purchased on or after 1 July 2025, our jewellery comes with a lifetime warranty
against breakages
.

Items purchased before this date include a 1-year warranty against breakages.

All items, regardless of purchase date, come with a 1-year warranty on plating.

What’s Covered (Breakages):

  • Chains snapping
  • Clasps breaking
  • Stones falling out

What’s Not Covered:

  • General wear and tear (including scratches and abrasions to plating)
  • Fading or loss of plating due to normal wear
  • Lost pendants or earring pendants
  • Any lost items

Exclusions

Please note that our lifetime guarantee does not apply to:

  • Mystery boxes
  • Sample sale items
  • Sale/discounted items

How It Works

If your item is covered, please contact us at hello@byraejewellery.co.uk.

  • If the item is in stock, we’ll organise a replacement.
  • If the item is out of stock, we’ll issue a gift card for the value of the item.

 

Still got a question? email us at hello@byraejewellery.co.uk and we would be happy to help!

Re-usable packaging

All our jewellery comes in a By Rae pouch which can be re-used to store your pieces.

Letter box delivery

Not going to be in? No problem- our jewellery comes in letterbox friendly boxes.

Get in touch

Have questions? Get in touch with us at any time.