All orders placed before 2pm Monday-Friday will be dispatched the same day. Orders placed after 2pm on Friday will be sent on Monday.. 

We are not liable for orders after they have been sent and you will be required to contact Royal Mail directly. Please contact us for proof of postage.

All UK orders are sent:

Royal Mail Tracked48 - £3.50 or free when you spend £60.

Royal Mail Tracked24 - £4.50.

We are not liable for delays once the item have been shipped. Unfortunately due to our 15 minute turn around time we are unable to cancel orders or amend addresses once they have been sent.

All international orders are sent Royal Mail Tracked. European orders take around 7 days with rest of world taking up to 14. Please kindly contact us for any updates.

Please note orders to the UAE are required to be Tracked and Signed for.

We are not liable for customs or other charges which may be required upon shipping.

Unfortunately we are unable to cancel orders once they have been sent.

As a small business our shipping rates do not currently include customs which may be incurred upon entry to your destination country. We are not liable for customs or other charges which may be required upon shipping.

Please enquire with your local customs as to potential charges.

Please note if customs are not accepted at the destination country, we are not liable to refund you for the cost of your order. If your order is returned to us we will contact you regarding next steps.

All orders come with a By Rae cotton pouch except for where a Gift Box is ordered, or if your order is upgraded to a gift box.

Most orders (except for the Travel Pouch and in the event where a large order is placed) come in letterbox friendly boxes.

We ship worldwide!

Our orders are packaged within 15 minutes Monday-Friday and therefore no amendments or cancellations can be made. If assistance is required please email hello@byraejewellery.co.uk and we will endeavour to assist where possible.

If you would like to exchange or return an item please email within 14 days of delivery. The item must be returned in full, unworn and in the original packaging within 14 days. Items received after this date will be returned, or at discretion qualified for store credit only.

Please note the following items CANNOT be returned or exchanged:

• Earrings- due to hygiene reasons
• Items sold as part of a set (unless whole set is returned - not including earrings)
• Any Sample Sale Items
• Any item purchased in person.

As a small business we do not currently offer free returns or exchanges and recommend the items are sent tracked. We are not liable for returns which go missing. 

Items for return and exchange will be checked for wear when received and then a refund will be issued or exchange organised within 5 working days.

If you purchase an item which qualifies for a free item, should you wish to return your order, the free item must also be returned.

Should you not return the free item, the cost of the free item will be deducted from your refund. 

Free items are not exchangeable or refundable on their own.

All our last chance items are non-refundable and non-exchangeable. The sale of these are final.

We are so sorry that on the rare occasion you have received a faulty item. If this happens please email us at hello@byraejewellery.co.uk within 30 days of delivery.

We are not responsible for lost parcels once they are handed to Royal Mail or any courier. Please contact the courier directly using your tracking number.