Privacy policy
Privacy Policy
This Privacy Policy explains how byraejewellery.co.uk collects, uses, and shares your personal information when you visit the website or make a purchase.
Collecting Personal Information
When you visit the website, we collect certain information about your device, your interaction with the website, and details needed to process your orders. We may also collect additional information if you contact us for customer support.
Personal information means any information that can identify you as an individual.
Device Information
We collect information such as your web browser version, IP address, time zone, cookies, pages you visit, products you view, search terms, and how you interact with the website.
This information is collected automatically using cookies and similar technologies.
We use this data to improve website performance, understand customer behavior, and provide a better user experience.
This information is shared with Shopify to help operate our store.
Order Information
When you place an order, we collect your name, billing address, shipping address, payment details, email address, and phone number.
We use this information to process your order, take payment, arrange delivery, send confirmations, prevent fraud, and communicate with you.
This information is also shared with Shopify to process and manage orders.
Customer Support Information
If you contact us, we collect the information you provide so we can respond and assist you with your request.
Using Customer Emails and Phone Numbers
We may use your email address and phone number to send updates about your orders, as well as marketing messages about our products and services.
From time to time, we may also share offers from carefully selected partner brands that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe link or by contacting us directly.
Sharing Personal Information
We share your personal information with trusted service providers to help us run our business and deliver our services.
For example, we use Shopify to power our online store.
We may also share your information if required by law or to protect our rights.
Behavioural Advertising
We use your personal information to show you relevant advertisements and marketing content.
We use tools such as Google Analytics to understand how customers use the website.
You can opt out of Google Analytics through your browser settings or available opt-out tools.
You can also control advertising preferences through industry standard opt-out platforms.
Using Personal Information
We use your personal information to provide our services, including selling products, processing payments, shipping orders, and communicating with you.
We may also use your information to send updates, promotions, and offers.
Lawful Basis
If you are located in the European Economic Area, we process your personal data based on legal grounds such as your consent, fulfilling a contract, complying with legal obligations, or our legitimate business interests.
Retention
We keep your personal information for as long as necessary to provide our services unless you request that it be deleted.
Automatic Decision Making
We may use limited automated systems to detect and prevent fraud. These systems do not have a significant impact on you.
Your Rights
If you are located in the European Economic Area, you have the right to access, correct, update, or delete your personal information.
To exercise your rights, please contact us by email.
Your information may be stored and processed outside your country, including in Canada and the United States.
Cookies
We use cookies to improve your experience on our website.
Cookies help remember your preferences, understand how you use the site, and improve functionality.
You can control cookies through your browser settings. Disabling cookies may affect how the website works.
Do Not Track
We do not respond to Do Not Track signals due to a lack of consistent industry standards.
Minors
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Contact
If you have any questions or would like to make a complaint, please contact us at: hello@byraejewellery.co.uk