Refund policy
Refund & Return Policy
Returns & Exchanges
We accept returns and exchanges within 14 days of receipt (excluding earrings for hygiene purposes, and items mentioned below).
To be eligible:
- Items must be unworn, unused, and in original packaging
- Proof of purchase (order number) is required
To initiate a return or exchange, please contact us at:
support@byraejewellery.co.uk
Once approved, you will receive instructions on how to return your item. Items sent back without prior authorisation will not be accepted.
Return Shipping
- As a small business we do not offer free returns or exchanges and the return shipping is the expense of the customer.
- Customers are responsible for return shipping costs and we recommend sending items via a tracked service.
- We are not responsible for lost returns.
Once your return is received, your refund will be issued, minus a £3.50 handling fee.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Earrings (for hygiene reasons)
- Items sold as part of a set (unless the entire set is returned)
- Sample Sale items
- Last Chance / Outlet items
- Items purchased in person
All sales on these items are final.
Promotions & Free Items
If your order included a free promotional item:
- The free item must be returned with your order
- If not returned, the value will be deducted from your refund
- Free items cannot be returned or exchanged individually
Refunds & Exchanges Processing
Once your return is received:
- Items will be inspected for signs of wear
- Approved refunds or exchanges will be processed within 10 working days
- Once approved your refund will be issued, minus a £3.50 restocking fee.
- For exchanges store credit will be issued to repurchase the exchange with so you also receive a new order number and tracking link.
Refunds will be issued to your original payment method.
Seasonal Return Policies
Christmas Returns
- Orders placed in December can be returned/exchanged until 5th January
Black Friday Orders
- Not eligible for extended Christmas return period.
- Standard 14-day return policy applies.
- Last Chance items remain non-returnable.
Important Notes
- Returns received after 14 days may be:
- Returned back to the customer, or
- Eligible for store credit only (at our discretion)
- Returns are only processed once items have been received and inspected.
Contact Us
For any return or exchange inquiries, please contact:
support@byraejewellery.co.uk